Last updated 20 September 2026

Refunds &
cancellation

First-time purchases

You may request a refund within 7 days of your first Rifine purchase. We review requests reasonably and in good faith, subject to Paddle’s requirements and applicable consumer law. This is a request window, not a promise that every discretionary request will be approved.

This seven-day first-purchase policy does not shorten any mandatory cancellation, refund or other consumer rights, or override Paddle’s Refund Policy. Requests outside this window are considered where Paddle or applicable law requires them; no broader discretionary refund promise is made.

How to request help

Contact support@rifineai.com with your purchase email, receipt reference and a brief explanation. Do not include payment-card information, passwords or your activation credential. For Paddle payment support, you can also visit paddle.net.

Effect of a full refund

An approved full refund immediately revokes the paid entitlement and access to new refinements. Files you have already generated remain on your device and are not deleted.

Canceling a subscription

Cancel using your purchase’s billing-management link or contact support. Cancellation stops future renewals; access remains available through the end of the paid period unless a refund or another valid restriction applies. Canceling does not itself promise a refund.