Product & customer support

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Contact support@rifineai.com for product, installation and account support.

How we can help

For installation or refinement issues, include your Windows and Premiere versions, the error message and a brief description of what happened. Do not send your license, password, payment-card details or source media unless a secure support process specifically requires it.

For a Paddle purchase, include its receipt reference and purchase email. Paddle payment support is available at paddle.net.

Rifine is a product operated by Parthi, an individual—not a separately incorporated company.